Shipping charges vary according to the weight and number of packages in your order, as well as the delivery address. We can only determine the shipping charges on the day your order is ready to leave our warehouse.

For deliveries within Quebec, add 15% of the subtotal, or a minimum of $15.

A surcharge may apply for deliveries to remote regions, the Maritimes or Western Canada.

There are no shipping charges for customers who wish to pick up their purchase at our store, located at 4118 Industriel Blvd., Sherbrooke, Quebec J1L 2S6.

We do everything in our power to maintain the prices on this website. We reserve the right to change a price if one of our suppliers raises its prices by more than 10%. Please note that website prices take precedence over catalogue prices. In the event of a typographical error in the listed
prices, we reserve the right to make the appropriate corrections. We will contact you before processing an order whose cost has changed.

Catalogue and website prices do not include shipping charges or taxes, which will be added separately to your invoice.

Applicable taxes will be added to the price of the merchandise and shipping. If you or your institution are tax-exempt, please contact our customer service to provide us with your exemption number.

For Individuals

When you receive your order, you will find the invoice on or inside the box. If you cannot find it, please contact our customer service team and we will send you a copy.

Payment is made by credit card at the time of your online purchase or when you place your order by phone.

Government Institutions

When you receive your order, you will find the invoice on or inside the box. If you cannot find it, please contact our customer service team and we will send you a copy.

For your first order with us, we will ask you to pay your invoice in advance by cheque or credit card. If it is not your first order but the total exceeds $2,000, a deposit may be required. Our accounting department will contact you in that case. Once your credit history has been established, we can send you an invoice payable within a maximum of 30 days.

Institutions with an open account with us are asked not to send payment before receiving our invoice, which will include applicable taxes and shipping charges.

Additional delivery charges will apply for residential deliveries. We suggest providing a work delivery address where you can receive the package during the day to avoid these charges.

Unless you specify otherwise, all packages are shipped with the most affordable and fastest courier service. All products ship from our warehouse in Sherbrooke, Quebec, unless otherwise indicated in the product description.

Our whole team works together to get your order to you as quickly as possible. Special orders (custom-made or non-catalogue products) may take up to 6 weeks to be delivered.

Products designed at your request and according to specific specifications cannot be returned.

For hygiene reasons, dolls, plush toys, puppets, weighted products, clothing and robotic animals cannot be returned.

If, within 30 days, you are not completely satisfied with one of our products (other than the exceptions listed above), we will do everything we can to make sure you are happy with your purchase. For hygiene reasons, we do not accept returns of unsealed products. To return an item, please call our customer service team at 819 340-1193 or email us at info@cdsboutique.com to obtain a return authorization number. IMPORTANT: we will not accept any return without this number. You must then carefully package the product and return it to us at your own expense, along with a copy of the invoice, the reason for the return and the return authorization number. A handling fee of 10% of the product value will be charged for returns. Once we receive the merchandise in perfect condition, we will issue a credit note, or a refund if you paid by credit card.

If a product is not available when your order is delivered, we will send it to you as soon as it becomes available. These products and their delivery charges will be billed separately. If you wish to cancel the order for this product, you must do so as soon as you receive your initial order to avoid receiving it in the meantime.

Once the merchandise leaves our warehouse in good condition with the carrier, we are no longer responsible for it. When you receive your order, it is very important to check the condition of the box and its contents. If the box appears damaged, you may refuse the delivery. If you decide to accept it anyway, ask the driver to note the damage in their system. If the products are damaged when you open the box, it is your responsibility to call us within 48 hours of delivery. After that, the carrier may refuse to pay compensation. You then have up to 3 weeks to complete your claim. To limit any inconvenience to you, we will handle the claim with the carrier. In all cases, you must keep the shipping box for inspection. If a product is missing or there is an error in your order, you must call us within 2 weeks. After that, claims will be refused.

We honour the warranty offered by all of our manufacturers. You will need to provide proof of purchase when making a claim.