Frequently Asked Questions
Ordering and Purchasing
How do I create an account?
How do I create an account?
Click the “Log in/Sign up” icon at the top right of our site. Enter your information and follow the instructions to complete your registration. Once your account is created, you can view your order history and manage your account.
Can I order with a purchase order (PO)?
Can I order with a purchase order (PO)?
Absolutely. As a trusted partner of many institutions across Quebec and Canada, we accept official purchase orders. At checkout, select “Purchase order” as your payment method. Then send the duly signed PDF document to commandes@cdsboutique.com so we can confirm and ship your order.
Is there a minimum order?
Is there a minimum order?
There is no minimum order for standard purchases. However, specific shipping conditions may apply to certain bulky products or full room design projects.
Shipping and Delivery
What are the delivery times for Quebec and the rest of Canada?
What are the delivery times for Quebec and the rest of Canada?
We ship most of our products from our warehouse in Sherbrooke.
- Quebec and Ontario: 2 to 4 business days.
- Western Canada and the Maritimes: 5 to 8 business days.
- Remote regions: Delivery times may vary depending on carrier access.
Note: Please allow 24 to 48 hours of processing time before shipping.
Do you deliver to remote areas?
Do you deliver to remote areas?
Yes. For more information, please contact us directly.
How can I track my package?
How can I track my package?
As soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number. You can click on this link to track the delivery in real time via our partner carrier's portal (Canada Post, UPS, or FedEx).
Do you offer warehouse pickup?
Do you offer warehouse pickup?
Yes, you can pick up your order at our warehouse. Simply select this option in your cart at checkout.
Multisensory Expertise and Solutions
Do you offer a consulting service?
Do you offer a consulting service?
Yes, it is at the heart of our mission. Our advisors are more than salespeople: they act as consultants to help you design spaces suited to specific needs (sensory rooms, calming corners, etc.). Contact us for an assessment of your needs and your environment.
Do your products come with a warranty?
Do your products come with a warranty?
All of our products are covered by the manufacturer's limited warranty against manufacturing defects. The warranty period varies by type of product (electronics, furniture, sensory tools). If you have questions about a specific product, check its spec sheet or contact us directly.
Can I get a product demo?
Can I get a product demo?
Yes, contact us directly to schedule a visit.
Returns and Refunds
What is your return policy?
What is your return policy?
See our Shipping and Returns page for more information.
Who pays for return shipping?
Who pays for return shipping?
See our Terms and Conditions page for more information.
Payment and Security
What payment methods are accepted?
What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, Amex) and Shop Pay. For pre-approved institutional clients, we also accept electronic funds transfers (EFT) and cheques.
Are prices listed in Canadian dollars?
Are prices listed in Canadian dollars?
Prices on CDS Boutique are displayed in Canadian dollars (CAD).
Is my payment secure?
Is my payment secure?
Yes. Our store uses the Shopify platform, which is certified PCI DSS Level 1 compliant. Your payment data is encrypted and is never stored on our own servers.
Technical Support
I can't log in to my old account
I can't log in to my old account
When our site moved to the Shopify platform, your old login information was secured and then deleted. You will need to create a new account.
The site isn't displaying properly. What should I do?
The site isn't displaying properly. What should I do?
We recommend using an up-to-date version of Chrome, Edge, or Safari. If you encounter a visual bug, try clearing your browser's cache or refreshing the page (Ctrl+F5).
